Frequently Asked Questions

Please call our Showing Scheduling line at 703-827-1010 and our helpful agents will be happy to schedule a showing for you. Please provide the dates and times that work best for you and we will do our best to accomodate your schedule. We will not be able to schedule same day showings.

Any adult resident over the age of 18 will fill out an application and pay the non-refundable application fee. Application is available under Listings by clicking on "Apply Now"

Yes. As part of your rental application, we will be requesting background checks from Credit Bureaus that include a criminal, eviction, and credit history. 

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Yes. The amount varies per rental and can be anywhere from 1-2 month's rent.

Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

We are ready to fulfill your property rental requests and assist you in every way possible.

Once you open a maintenance issue at the Tenant Portal, We will promptly inform the landlord of the issue. The landlord will then arrange the repairs.  We will keep you informed of the progress. We provide support to the landlord in recommending the contractors.

Rent is due monthly usually on the 1st of each month. 

Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

One-time payments may also be available in your tenant portal. 

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.